1. When I first ordered my crate I forgot to apply the discount code. I emailed them and got an immediate response and a credit back on my card for the discount amount.
2. I didn't like the color of the crate and wanted to exchanges it. Again, I emailed them and got an immediate response. They even mailed out my new crate before I shipped the first one back.
We love the crate and appreciate such excellent customer service.
Rex is enjoying his new bed. I like the size and style, puppy’s bed it’s not an eyesore any longer.
The only thing we don’t like, makes noises when he turns in his sleep. Squeaky.
I recently got a Yorkie and wanted a small crate for him to stay in while I am gone. I looked at pet stores and didn’t want one of the ugly small thin steel ones. This is going in our living room and bedroom. I was so happy when it arrived and it was perfect size for our pup. I have yet to need to close it and travel with it but I did try it and it was super easy. This is a must have for every small dog owner that likes a modern, classy look. Btw, Gucci loves it except when he knows he did something bad and is put in there.
This is the best dog crate ever. Period. We’ve been using traditional metal crates for years and I don’t know why it’s taken so long for a company to develop a crate that is aesthetically and functionally pleasing as KindTail’s. No more doggie jail for my pup!!!
The PAWD is really awesome. I have a 5lb shihtzu and we started crate training her and this was an awesome crate for her. She looks comfortable and still has enough room inside for her to move a bit. The rounded edges also makes a lot of difference. It is also VERY easy to set up and collapse! It will literally take 5 mins to do either. It is also very portable—we already travelled with it.
THANK YOU for making this!